I’ve used it to:

* manage website development projects with workers in different parts of the country.

* manage client orders for my retail/import online-only business where my staff work from different locations

* organise and manage my home improvement projects

* co-ordinate a team of 5 people migrating hundreds of pages of web content during a website replacement project

To Martin: read the docs on using the search box to work out how to filter, then save your searches. As for sorting, the order of stories is intentionally fixed and correlates to priority. Tracker will automatically indicate the dates by which your team’s work is expected to complete. The charts help visualise this too. I believe you can link Tracker to other systems in order to incorporate bug reports from elsewhere. But as for drag and drop file attachments.. no answer there.

The things I like most: FAST and EASY to use! Clone a list of stories, open as many stories simultaneously as you like, copy and paste info between them – no page refreshes, no endless clicking just to navigate (one screen, remember) and all users online around the world are updated in real-time each time a change is committed, with a friendly notice popping up at the top of the screen and the story being momentarily highlighted. Also, practically zero time to estimate a task and the thing works out your velocity like a breeze.

You can host Tracker yourself if you’ve got 50 users or more, which I don’t. I enquired with PT about data security, privacy, etc and was satisfied to go with them despite my data going out to a third party – I mean, who doesn’t use a webmail account of some sort at some point in time?

I also think Pivotal tracker is a great tool and gets the job done. If you want a little more from an Agile tool, then alternatives may be required.

Your post is 2 yrs old now, but the comment thread still shows activity so I thought I’d chime in

If you like PT, I think you’d find a lot of value in using Planio.com . It’s still in Beta but I think it delivers on very important features that Pivotal does not cover:
- Sorting and filtering of stories (see stories that matter to you and hide the ones that don’t)
- Progress indicators (know where you, your team and co-workers stand with respect to the schedule)
- Integrated feedback management (embed our feedback widget in your site and feedback is added to Planio automagically)
- Drag and drop file attachments in stories

You can even import a project from Pivotal Tracker, and can export your data any time…

Give it a try and let me know what you think! We’d love to build a tool that VH and its readership would find useful.

I would like to point out that I’ve also been using Assembla as they have integrated ticketing, SVN hosting, and a rather nifty SCRUM-based planning tool rolled into one solution. I can’t say I’ll be leaving Assembla (as their service is rather good), but I’m hoping Pivotal will fill in any gaps in our workflow.

Our second iPhone app is coming within a week…

Also, try to break dependencies as much as possible. Dependencies lead to inventory. Inventory is waste.